Last Updated: 7th July 2026

1. Who We Are

This Privacy Policy explains how Glow Lab Pro Ltd ("we", "our", "us") collects, uses and protects your personal information when you visit www.glowology.uk or purchase our products and services.

Data Controller

Glow Lab Pro Ltd

11 Garnett Way

Oakridge Park

Milton Keynes

MK14 6FX

Email: [email protected]

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name

• Email address

• Billing address

• Payment details (processed securely by Stripe)

• Telephone number (if voluntarily provided)

Technical Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referring website

• Cookies and analytics data

3. How We Use Your Information

We process your information to:

• Deliver digital products and online courses

• Provide customer support

• Send downloads you've requested

• Process payments

• Send marketing emails where you've opted in

• Improve our website

• Analyse website performance

• Prevent fraud

• Meet legal obligations

4. Legal Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Legal obligation

• Legitimate interests

5. Marketing Communications

If you request one of our free resources, register for a webinar or purchase a product, we may send you emails relating to:

• Educational content

• Product updates

• New courses

• Business tips

• Promotions

You can unsubscribe at any time using the link contained within every email.

6. Payment Processing

Payments are securely processed by Stripe.

We never store your full payment card details.

Please refer to Stripe's Privacy Policy for further information about how they process your payment information.

7. Email Marketing

We use LeadConnector and FEA Create to manage our email marketing, customer communications, lead generation and digital product delivery.

Information you submit through our website or opt-in forms may be stored securely within these systems.

8. Website Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

• Pages visited

• Session duration

• Device information

• Approximate location

• Traffic source

This data is anonymised where possible and used only to improve our website and customer experience.

9. Cookies

Our website uses cookies to:

• Remember your preferences

• Improve website functionality

• Analyse website traffic

• Measure marketing effectiveness

You can disable cookies within your browser settings at any time.

10. Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers including:

• Stripe

• Google Analytics

• LeadConnector

• FEA Create

These providers only process your information to provide services on our behalf.

11. How Long We Keep Your Data

We only keep personal information for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Marketing data is retained until you unsubscribe or request deletion.

12. Your Rights

Under UK GDPR you have the right to:

• Access your data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

To exercise any of these rights please email:

[email protected]

13. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While no internet transmission can be guaranteed completely secure, we use reputable third-party providers and industry-standard security practices.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

15. Children's Privacy

Our website and products are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Glow Lab Pro Ltd

11 Garnett Way

Oakridge Park

Milton Keynes

MK14 6FX

Email: [email protected]